If your order arrives incomplete, damaged, or does not match what you expected, please notify us within 48 hours of receiving the package by sending an email to info@soremohome.com.
After your report, you will receive an automatic confirmation. To help us process your request quickly, please reply to that email including:
A clear photo of the outer packaging
A photo of the shipping label
Pictures of the items received
Photos showing any damage or missing products
We treat all delivery-related issues with the utmost priority and will work to resolve your case as promptly as possible.
If a product does not function correctly despite proper use, please contact our support team at info@soremohome.com.
Once you receive our automatic response, reply with:
Photos or a short video clearly showing the issue (e.g., the product being powered on, charging, or in operation).
If video evidence is unavailable or does not sufficiently demonstrate the malfunction, we may request that you return the product to our warehouse for a full inspection.
⚠️ Please note: Return shipping costs are the customer’s responsibility.
If you are not satisfied with the resolution provided and no agreement is reached, you have the right to escalate your complaint through an Alternative Dispute Resolution (ADR) procedure or via the UK Online Dispute Resolution (ODR) platform, as provided by the UK government.
Only claims that meet the conditions outlined in this policy will be reviewed further.
For more details, please consult our:
Terms and Conditions
Cookie Policy
Both documents are always available in the footer section of our website.