At MORRISROE LIMITED, we stand behind the quality of our products and want you to shop with confidence. Our warranty program is designed to protect your purchase and provide you with reliable support whenever you need it.
All electrical products purchased on our website are covered by a standard 2-year warranty, starting from the date of delivery.
If you have selected the optional 1-year extended warranty, your coverage is extended to a total of 3 years.
Our warranty applies only to manufacturing or material defects.
If an electrical component fails during normal and proper use within the warranty period, we will replace the product at no additional cost.
The warranty does not cover situations such as:
Damage due to accidents, misuse, drops, or external impacts
Normal wear and tear from everyday use
Issues caused by incorrect installation, negligence, or improper handling
To request warranty assistance, please contact us at info@soremohome.com.
After receiving our automatic confirmation email, reply by attaching:
A short video clearly showing the issue (e.g., the product not turning on, charging problems, or malfunction during use)
If a video cannot be provided, or if it does not clearly demonstrate the issue, we may ask you to return the product to our warehouse for inspection.
Important: Return shipping costs are the customer’s responsibility, unless otherwise agreed.
Each warranty claim is carefully reviewed by our team. Claims will only be approved if they meet the conditions outlined in this policy.
Our goal is to handle your request quickly, fairly, and transparently.
For further details, please refer to our:
General Terms and Conditions
Cookie Policy
Both documents are permanently available in the footer section of our website.